Newcomer Support Services

Find Success in Greater Cleveland

Welcome to Cleveland! Global Cleveland volunteers are here to help newcomers from around the world find success in Greater Cleveland. You can access a variety of services to get settled in Cleveland’s neighborhoods, schools, and jobs. Our volunteers are excited about getting to know you and discovering how they can help you with your transition.

To access Global Cleveland’s free newcomer support services:

Sign Up Online

Service Descriptions

Welcoming Mentor:

Be matched with a volunteer Welcoming Mentor who can help you practice your English conversation skills, connect with new friends, and explore your neighborhood. Meet for coffee or visit a museum! The possibilities are endless in Cleveland!

Professional Connection:

Be matched with a Professional Connection volunteer who can help you with your resume and cover letter, connect with the right professional network, and polish your job search skills! The right person can make a world of difference in finding a job
in Cleveland.

For questions about Welcoming Mentor, contact Jazmin Long, Welcome Coordinator, at
For questions about Professional Connection, contact Janay Bankston, Volunteer Coordinator, at

US Citizenship & Naturalization

The U.S. Citizenship and Immigration Services should be contacted directly for procedures on becoming naturalized. Visit the U.S. Citizenship and Immigration Services website for answers
to common questions, copies of forms, and general information about the United States Citizenship and Immigration Services.

Funded by the United States Citizenship and Integration Services (USCIS), ASIA (Asian Services in Action, INC.) offers citizenship and civics classes, and provides eligible lawful permanent residents (LPRs) with legal immigration assistance to become
naturalized citizens. These classes are available throughout Northeast Ohio and are focused on preparing individuals to take the oral and written citizenship tests. In addition, participants have an opportunity to learn more about American history,
how the U.S. government operates, and other important aspects of civics education. The program offers assistance to LPRs to prepare their N-400 applications and to assist them in preparing for their citizenship interviews and tests. The project works
in partnership with Cleveland Catholic Charities’ Office on Migration and Refugee Services, Community Legal Aid and the Legal Aid Society of Cleveland.

Contact Eunice Park, Immigration Attorney (, 216-881-0330) for information or legal immigration assistance.
Contact Sally Chan, Program Coordinator (, 216-881-0330) for class schedules.

English as a Second Language (ESL/ESOL) Classes

Learning English in Cleveland

Speaking English is very important if a non-native English speaker is to successfully engage in the full range of business and community offerings available. English as a second language (ESL), or English for speakers of other languages (ESOL), is available
through many institutions across Cleveland and Northeast Ohio.

A few organizations offering ESL/ESOL programs include Cuyahoga County Community College (Tri-C); The Cleveland Public Library, Greater Cleveland Immigrant Support Network, Polaris Career Center, and the International Services Center.

Refugee Support Services

The Refugee Collaborative

Global Cleveland is part of the Greater Cleveland Refugee Collaborative. This is a group of Cleveland organizations that have joined together to serve the rising numbers of refugees resettling in
Northeast Ohio.

Refugees are invited to this country by the U.S. State Department and live here legally. Refugee resettlement is a humanitarian effort that benefits some of the most vulnerable people on the planet. Many arrive with little more than the clothes on their
backs and few possessions. They must rebuild their lives in a new country with a new culture and language, often after experiencing tremendous hardship and trauma.

Although some refugees come to the US to join family members, many arrive knowing no one. Refugees are expected to become self-sufficient within the first year of their arrival in the United States. Through this collaborative our community is able to
supply a range of services and support to help refugees become settled and successful in our community.

Community News & Information

Ethnic Community News

Connect with Ethnic Community Events and Cultural Activities at


We are grateful to these supporters who have helped Global Cleveland become a reality